Refund Policy
At Johnson Peptide, we are committed to providing high-quality research peptides for laboratory use. Due to the nature of our products and for the safety of our customers, we maintain a strict no-returns policy.
Please read this policy carefully to understand your options if an issue arises with your order.
No Returns Accepted
For health, safety, and regulatory reasons, we do not accept returns on any products. Once an order is delivered, it cannot be sent back to us for a refund or exchange under normal circumstances.
Eligibility for a Refund
We only offer refunds (which may be a replacement or store credit) in the following specific situations:
| Issue | Description |
|---|---|
| Damaged Product | If your product arrived physically damaged (e.g., broken vial, compromised packaging) |
| Wrong Product | If you received an item that is different from what you ordered |
| Missing Order | If your package is confirmed lost or you did not receive your order, and tracking information shows it was not delivered |
Reporting a Problem
To be eligible for a refund under the conditions above, you must contact us within 7 days of delivery (or within 14 days of the estimated delivery date if the order is missing).
Contact Email: salesagent@johnsonpeptide.com
Required Information:
- Your order number
- A clear photo of the damaged or wrong product (if applicable)
- A brief description of the issue
Refund Process
Once we receive your report, we will:
- Review your request and the evidence provided within 2 business days
- Notify you of the approval or rejection of your refund
- Process approved refunds to your original payment method within 5-10 business days
- Arrange replacements for approved product issues at no additional cost
Important Reminders
🔬 Research Use Only: Our products are for laboratory research purposes only and are not for human consumption. By purchasing, you agree to our Terms and Conditions.
❌ No Change of Mind: We cannot offer refunds for change of mind, incorrect choice, or if the product is no longer needed.
🚚 Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund, unless the error was on our part.
📦 Damaged or Wrong Products: If your product arrives damaged or you receive the wrong item, please keep the original packaging and contact us immediately. Photos may be required for documentation.
📫 Missing Orders: If tracking shows your order was delivered but you have not received it, please check with your local post office or neighbors. If the order is confirmed lost, we will investigate with the shipping carrier and issue a replacement or refund.
Contact Us
If you have any questions about this policy or need to report an issue with your order, please reach out:
Email: salesagent@johnsonpeptide.com
Response Time: Within 24 business hours
Policy Updates
We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated “Effective Date.” Your continued use of our site after any changes constitutes acceptance of the new policy.
Thank you for choosing Johnson Peptide for your research needs.ping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {support@johnsonpeptide.org} for questions related to refunds and returns.